eg99 Privacy Policy

📋Introduction

eg99 ("we", "us", "our") operates the online casino and sports betting platform accessible at eg99.bar. We understand that when you register and play on our platform, you are placing trust in us with your personal information. That trust is something we take seriously and work hard to deserve.

This Privacy Policy describes what personal data eg99 collects, why we collect it, how we use and safeguard it, and what rights you have as a player. By creating an account and using our services, you agree to the practices described in this policy. If you do not agree, please do not use our platform.

📂Information We Collect

When you register and use eg99, we collect certain categories of personal information to deliver a safe, functional, and personalised gaming experience. The types of data we may collect include:

• Identity information: full name, date of birth, national ID or passport number (for KYC verification required by responsible gaming guidelines).
• Contact information: email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Account credentials: username and encrypted password (we never store plain-text passwords).
• Financial and transaction data: deposit and withdrawal history, payment method details (bKash/Nagad/Rocket/Upay account references), and betting history records.
• Technical data: IP address, browser type and version, device model, operating system, and session timestamps used for security monitoring and fraud prevention.
• Behavioural data: game preferences, session duration, features used, and in-platform navigation patterns to improve our service and detect problem gambling indicators.

We collect this information directly from you when you register, make a deposit, contact support, or use our platform. Some technical data is collected automatically through cookies and server logs. We only collect what is strictly necessary for operating a safe and compliant gaming service.

⚙️How We Use Your Information

eg99 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not described here without obtaining your prior consent:

• Account registration and verification: to create your player account, verify your identity through KYC processes, and confirm your eligibility (21+ age requirement).
• Transaction processing: to handle deposits via bKash, Nagad, Rocket, or Upay, process withdrawals, and maintain accurate financial records for each player account.
• Platform improvement and personalisation: to understand how players use eg99, optimise game recommendations, improve the user interface, and tailor bonuses and promotions to your activity level.
• Security and fraud prevention: to detect and prevent unauthorised access, suspicious transactions, bonus abuse, and other fraudulent behaviour that could harm the platform or other players.
• Customer support and communication: to respond to your queries, resolve account issues, send important service notices, and where you have opted in, send promotional offers relevant to your preferences.

🔒Data Security Measures

eg99 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our platform uses SSL (Secure Sockets Layer) encryption across all data transmission channels, ensuring that information exchanged between your device and our servers remains confidential and tamper-proof.

Internally, access to personal data is restricted to authorised staff who need it to perform their job functions. All eg99 team members who handle player data are bound by strict confidentiality obligations. We regularly review our security practices and update our systems to address emerging threats. Despite these protections, no online platform can guarantee absolute security — we encourage all players to use a unique, strong password and to keep their login credentials private.

🍪Cookies and Tracking Technologies

eg99 uses cookies — small text files stored on your browser — to improve your experience on our platform. Cookies help us remember your preferences, keep your session active between page loads, and understand aggregate usage patterns so we can continuously improve the service. We use the following categories of cookies:

• Essential cookies: required for the platform to function — these include session authentication tokens that keep you logged in and security cookies that protect your account.
• Analytics cookies: used to measure how players interact with eg99 — which games are most popular, where users encounter friction, and which promotions perform well. This data is aggregated and never personally identifiable.
• Preference cookies: store your language selection, preferred currency display, and notification settings so you do not have to reconfigure them every visit.

You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent some platform features from working correctly. We do not use third-party advertising cookies or cross-site tracking technologies.

🤝Sharing of Your Data

eg99 does not sell your personal data. We may share your information with carefully selected third parties only in the following limited circumstances:

• Payment processors: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, and Upay. These providers receive only the transaction data necessary to complete your payment and are contractually required to protect it.
• Identity verification services: third-party KYC providers who assist with document verification and age confirmation. They handle submitted identity documents securely and do not retain data beyond the verification process.
• Legal and regulatory obligations: where disclosure is required by applicable law, court order, or to protect the rights, property, and safety of eg99, our players, or the public. In such cases we disclose only the minimum data required by the relevant legal obligation.

We require all third parties who receive your data to maintain appropriate technical and organisational security measures and to process your personal data only for the specific purposes for which it was shared.

💳Payment and Financial Data

eg99 supports a range of payment methods popular with players across Bangladesh, including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, the relevant transaction details are processed through encrypted payment channels. We do not store full card numbers or complete mobile banking credentials on our servers. Payment method references (such as your bKash or Nagad account number) are stored in tokenised or masked form only, sufficient to associate your transactions with your account without exposing sensitive financial data.

All financial transaction data is retained for a minimum period as required for accounting, audit, and anti-fraud purposes. After the legally mandated retention period expires, financial records are securely deleted or anonymised in accordance with our data retention policy.

⚖️Your Privacy Rights

As a player on eg99, you have specific rights regarding your personal data. We respect and uphold these rights and will respond to any legitimate request within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including your account information, transaction history, and communication records.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may ask us to pause processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team using the email address listed at the bottom of this page. We will verify your identity before processing any data rights request to protect your account from unauthorised access.

📅Data Retention

eg99 retains your personal data for as long as your account remains active and for a reasonable period thereafter in case you choose to reactivate it. Financial transaction records are kept for a minimum period as required for compliance, accounting, and anti-fraud purposes. Once the applicable retention period has expired and there is no legitimate reason to continue holding your data, we securely delete or anonymise it so that it can no longer be associated with you. If you request account closure, we will action your request promptly while retaining only the data we are legally required to keep.

🚸Children's Privacy and Age Restriction

eg99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has provided personal data to us or has registered an account, we will immediately suspend that account, delete all associated personal data, and take appropriate steps to prevent future access. If you are a parent or guardian and believe your child has registered on eg99, please contact us immediately at [email protected] so we can take swift action.

🔄Changes to This Privacy Policy

eg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players via email or an in-platform notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the eg99 platform after any update constitutes your acceptance of the revised policy.

📬Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eg99 handles your personal data, our support team is here to help. We take every privacy inquiry seriously and aim to respond within 3 business days.