eg99 Terms & Conditions

Introduction

Welcome to eg99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of all services provided through the eg99 website and any associated applications. By registering an account, making a deposit, or placing a bet, you acknowledge that you have read, understood, and agreed to be bound by these terms in their entirety.

eg99 reserves the right to modify, update, or revise these Terms & Conditions at any time without prior written notice. Continued use of the platform following any such changes constitutes your acceptance of the revised terms. We strongly recommend reviewing this page periodically to stay informed of any updates.

Eligibility & Age Requirement

Access to eg99's gaming and betting services is restricted to eligible individuals who meet the following criteria. It is your sole responsibility to ensure that your participation complies with all applicable local laws and regulations in your jurisdiction.

• You must be 21 years of age or older to register, deposit, and participate in any games or betting activities on eg99.
• Players must not be located in a jurisdiction where online gambling is explicitly prohibited by law.
• Employees of eg99, its subsidiaries, affiliates, partners, and their immediate family members are not permitted to hold player accounts.
• Only one account per person, household, or shared device is permitted. Multiple accounts will be suspended immediately upon detection.

eg99 actively enforces its 21+ age policy and may request identity documentation at any stage to verify compliance. Accounts found in breach of the age requirement will be closed and any winnings forfeited.

Account Registration & Security

To access the full range of eg99 services, players must create a registered account by providing accurate, current, and complete information. Providing false, inaccurate, or misleading information is a direct violation of these Terms & Conditions and may result in immediate account termination.

• You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Do not share your login details with any third party.
• eg99 must be notified immediately at [email protected] if you suspect unauthorized access to your account.
• eg99 may request KYC (Know Your Customer) documentation at any time to verify your identity, age, and payment methods.
• Account sharing, selling, or transferring your account to another individual is strictly prohibited.

eg99 employs SSL encryption and industry-standard security protocols to protect your personal data. However, you are equally responsible for ensuring secure access from your own devices and networks.

Deposits & Withdrawals

eg99 supports a range of local and international payment methods tailored for the Bangladesh market. All monetary transactions on the platform are processed in Bangladeshi Taka (BDT) unless otherwise specified.

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and select Visa and Mastercard options.
• Minimum and maximum deposit limits apply and may vary by payment method. Check the deposit section of your account dashboard for current limits.
• Withdrawal requests are processed within 24-48 hours under normal circumstances. Processing times may be extended during high-traffic periods or when KYC verification is pending.
• Withdrawals must be made to the same payment method used for the corresponding deposit unless explicitly approved by our support team.

eg99 reserves the right to delay or decline withdrawal requests if fraudulent activity, money laundering, or terms violations are suspected. Any funds associated with confirmed fraudulent activity will be forfeited and reported to relevant authorities.

Bonuses & Promotions

eg99 offers various promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free spins, and special event offers tied to cricket seasons such as the BPL and IPL, as well as festivals like Eid and Pohela Boishakh. All bonuses are subject to the following conditions:

• All bonuses carry a wagering requirement that must be satisfied before any bonus-derived winnings can be withdrawn. The rollover amount and qualifying games are specified in each individual promotion's terms.
• Bonuses are non-transferable, non-cashable (unless rollover is complete), and cannot be exchanged for real-money credit directly.
• eg99 reserves the right to cancel, modify, or withdraw any promotion at its discretion with or without prior notice.
• Bonus abuse, including the use of multiple accounts to claim the same offer, will result in the forfeiture of the bonus and any associated winnings, as well as possible account suspension.

Gameplay & Betting Rules

eg99 provides access to a wide range of gaming products including live casino, cricket betting, online slots, crash games, and fishing games. All gaming outcomes are determined by certified random number generator (RNG) systems and are subject to fair play standards. The following rules apply to all gameplay and wagering activity on eg99:

• Bets placed are final once confirmed. eg99 does not accept requests to cancel or modify a bet after it has been submitted and accepted by the system.
• In the event of a technical failure, disconnection, or platform error during an active game or bet, eg99 will apply a fair resolution policy based on available game logs and transaction records.
• Exploiting software bugs, glitches, or vulnerabilities to gain unfair advantages is strictly prohibited and will result in immediate account suspension and forfeiture of all funds.
• Cricket betting odds are determined by our trading team and are subject to fluctuation up until the commencement of the relevant match or event.

eg99 game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — operate under their own certified fair-play frameworks. Any disputes related to specific game outcomes may be referred to the respective game provider for independent review.

Responsible Gaming

eg99 is committed to promoting responsible gaming practices across its platform. We recognize that while gaming and betting are a source of entertainment for the vast majority of players, a small number of individuals may develop problematic gambling habits. eg99 provides tools and resources to support players in maintaining control of their gaming activity.

Players who feel they may be experiencing difficulties with gambling are encouraged to contact our support team at [email protected]. You may request a self-exclusion period, deposit limit, or a temporary account time-out at any time. eg99 takes these requests seriously and will act upon them promptly. For more details, please visit our Responsible Gaming page.

Limitation of Liability

To the fullest extent permitted by applicable law, eg99 and its affiliates shall not be liable for any of the following types of losses or damages arising from your use of the platform:

• Loss of profit, revenue, or anticipated savings resulting from platform downtime, technical errors, or betting outcomes.
• Any indirect, consequential, special, or incidental damages, even if eg99 had been advised of the possibility of such damages.
• Losses arising from unauthorized access to your account resulting from your failure to maintain the security of your credentials.

Privacy & Data Use

eg99 collects and processes personal data in accordance with its Privacy Policy. By creating an account and using the platform, you consent to eg99 collecting, storing, and using your personal information for the purposes of account management, KYC verification, fraud prevention, customer support, and marketing communications (where opted in).

eg99 does not sell, rent, or share personal data with unauthorized third parties. Your data is handled with care and protected using industry-standard SSL encryption. Please review our full Privacy Policy to understand how your data is managed and your rights as a user.

Amendments to Terms

eg99 may amend these Terms & Conditions at any time. Significant changes will be communicated to registered users via email notification or a prominent notice on the platform. The most current version of the Terms & Conditions is always available at this page and is effective immediately upon publication.

Your continued use of eg99 following any amendment to these Terms & Conditions constitutes your binding acceptance of those changes. If you disagree with any revised terms, you must cease using the platform and close your account.

Governing Law & Dispute Resolution

These Terms & Conditions and any disputes arising from your use of eg99 shall be governed by and construed in accordance with applicable international online gaming standards. eg99 encourages users to resolve disputes amicably through direct communication with our support team at [email protected]. In the event that a satisfactory resolution cannot be reached through direct contact, the parties agree to pursue resolution through an appropriate alternative dispute mechanism. eg99 makes no representations that the platform is lawful or appropriate for use in any specific jurisdiction. Users access the platform at their own risk and are responsible for compliance with their local laws.