Responsible Gaming at eg99

We are committed to making your experience safe, fair, and enjoyable. Gaming should always be a source of entertainment — never a source of stress or financial hardship.

21+ Only

Our Commitment to You

At eg99, we believe that entertainment and responsibility go hand in hand. Our platform is designed with player safety at its core — ensuring that every person who plays on our site does so in a healthy, informed, and controlled way. We provide a range of tools and resources specifically tailored for players across Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar.

Gambling at eg99 is meant to be fun and engaging. Whether you enjoy cricket betting on BPL matches, spinning the reels on slots, or playing live casino games, the key principle remains the same: play within your means, set limits, and always stay in control. If at any point the game stops being fun, we are here to help you take a step back.

Important Notice

eg99 is strictly for adults aged 21 and above. Gambling can be addictive. Please play responsibly. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please use our self-exclusion tools or contact our support team immediately.

Core Responsible Gaming Principles

These six principles guide every decision we make to protect our players and maintain a safe gaming environment on eg99.

Age Verification Only players aged 21 and above may register and play. We verify age during account creation to protect minors.
Fair Play All games on eg99 use certified RNG technology ensuring outcomes are random, transparent, and free from manipulation.
Data Security Your personal and financial information is protected by SSL encryption. We never share your data with unauthorized third parties.
Player Awareness We actively educate players about the risks of gambling, helping them recognize early warning signs and make informed choices.
Support Access Our dedicated support team is available to assist any player who needs guidance on responsible gaming, account limits, or self-exclusion.
Spending Transparency Players can view their full betting and deposit history at any time, giving complete visibility over how much time and money is being spent.

Player Protection Tools

eg99 provides a suite of practical tools designed to keep your gaming experience healthy and within your personal boundaries. These tools are available to all registered players across Bangladesh.

Deposit Limits

Set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately and helps you manage your budget. You may reduce your limit at any time; increases take a mandatory 24-hour cooling-off period before activation.

Session Time-Out

Use the session time-out feature to pause your account for a chosen period — from 24 hours up to several weeks. During a time-out, you cannot log in or place bets, giving you the space you need to regain perspective.

Self-Exclusion

Self-exclusion permanently or semi-permanently blocks access to your account. Options range from 6 months to 5 years. Once active, self-exclusion cannot be reversed during the chosen period. We take this commitment seriously — your wellbeing comes first.

Reality Check Reminders

Enable regular on-screen reminders that display how long you have been playing and how much you have wagered during the current session. These pop-up prompts appear at intervals you choose (e.g., every 30 or 60 minutes) so you always stay aware of your activity.

Recognizing Problem Gambling

Knowing the early signs of problem gambling can help you or someone you care about take action before things escalate. If two or more of the following apply to you, we strongly encourage you to reach out to our support team or use one of our self-management tools.

Gambling more than you intended or planned
Spending money you cannot afford to lose
Chasing losses with bigger bets
Gambling to escape stress or personal problems
Hiding gambling activity from family or friends
Feeling irritable or anxious when not gambling
Need Help Now?

If any of these signs resonate with your current experience, please do not wait. Contact our support team right away at [email protected] or activate the self-exclusion feature from your account settings. You are not alone — help is always available.

Tips for Playing Safely

Following these straightforward guidelines will help you keep your gaming experience fun, balanced, and well within your personal limits at eg99.

  • Set a strict gaming budget before you start and stick to it, regardless of wins or losses.
  • Never borrow money or use funds meant for essential expenses like rent, food, or utilities to gamble.
  • Take regular breaks during play sessions — step away from the screen every 30 to 60 minutes.
  • Never play when you are emotionally upset, tired, stressed, or under the influence of alcohol.
  • Use our deposit limit and reality check tools to monitor and manage your playing habits proactively.
  • Keep gaming in perspective — it is entertainment, not a way to earn income or recover financial losses.
  • Talk to someone you trust if you feel gambling is affecting your daily life, relationships, or mental wellbeing.

Frequently Asked Questions

Log in to your eg99 account and navigate to the Responsible Gaming section in your account settings. From there, select Deposit Limits and choose a daily, weekly, or monthly cap that suits your budget. The limit takes effect immediately upon saving.

Self-exclusion is a voluntary measure that blocks access to your eg99 account for a set period, ranging from 6 months to 5 years. To activate it, go to Account Settings › Responsible Gaming › Self-Exclusion, choose your desired duration, and confirm. Alternatively, contact our support team at [email protected] and they will process the request within 24 hours.

Yes, but any increase to your deposit limit is subject to a mandatory 24-hour cooling-off period before it takes effect. This delay is intentional — it gives you time to reconsider and ensures that any decision to increase spending is made calmly and thoughtfully, not impulsively.

eg99 is built with player safety as a top priority. All transactions via bKash, Nagad, Rocket, and Upay are secured with SSL encryption. Our platform uses certified RNG systems for fair game outcomes, and our responsible gaming tools give every Bangladeshi player full control over their spending and playing habits.

Contact Our Support Team

Our support team is available to help any player in Bangladesh who needs guidance on responsible gaming, account management, or self-exclusion. Do not hesitate to reach out — we are here for you.

Reach Us by Email

Send us a message at any time and our responsible gaming team will respond within 24 hours to assist you with any concern.

[email protected]

Ready to Play Responsibly?

eg99 is Bangladesh's trusted platform for cricket betting, slots, and live casino — with the tools you need to stay in control. Explore our games and play at your own pace.

Explore eg99 Casino View FAQ